Ensure pension administration governance is effective, compliant, and aligned with leading practices.

Our Pension Administration Governance Review service provides a comprehensive assessment of governance frameworks within pension administration. We analyze current governance structures, policies, and practices to identify areas of improvement and ensure alignment with regulatory requirements and industry leading practices. Our review includes evaluating the roles and responsibilities of board members, governance processes, and decision-making protocols an organization requires to be effective. By providing actionable recommendations that are the right fit for the organization, we enhance governance frameworks, building transparency, accountability, and effective oversight.

Develop and implement strategy that aligns with organizational goals and enhances service delivery.

Our Pension Administration Business Unit Strategy service supports the development and implementation of strategic choices for pension administration units. We work closely with our clients to develop strategy, assess current capabilities, and identify opportunities for improvement and enhanced experiences. Our approach includes strategy development workshops, stakeholder engagement, and the development of detailed action plans that are practical and implementable – we believe that strategy is what you do, not a document on a shelf. By aligning a business unit’s strategy with the overall organization’s choices, we help to ensure that administration services are efficient, experience and compliance focused, and capable of delivering long-term value.

Explore future trends and challenges to prepare for and adapt to changing landscapes.

As fiduciaries leading mission-driven organizations, it is imperative for pension administrators to plan as proactively as possible for whatever the future might hold. Our Future of Pension Administration services begins with scenario planning to identify the uncertainties impacting pension administration and selecting the most critical to our business, as well as evaluating our relationship with our key partners. We then combine those uncertainties to envision multiple, plausible pension administration scenarios in which we might be operating. This allows us to test our pension administration strategy in each of these possible scenarios to help us make relevant, resilient choices in how we continue to evolve how we serve members.
We draw from our proprietary and industry research, pension knowledge and deep expertise, asking questions such as:

• What is the role of central bank backed digital currency on pension payments?
• What is the role of generative AI in pension service?
• What is the role of telephone and in-person service in a world of digital interfaces?
• What, if any, is the opportunity for financial services within a pension context?

We do not aim to be ‘right’ about the future; we aim to anticipate multiple future scenarios and prepare our pension administration strategy accordingly. Management teams who experience this process emerge better aligned, with a stronger ability to shape strategy and operations in ways that will benefit their organization’s relationships with members, partners and stakeholders.